At Teeyour.com, we offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.
1. Eligibility for Returns & Defective/Damaged Items
We accept returns if your item meets one of the following conditions:
- The product does not match the description: incorrect model, material, or size.
- The product is torn, stained, wet, or has fabric lint.
- The printed design is defective: blurred, misaligned, or incorrect.
- The product is damaged or the print peels off after the first wash.
- The size deviates by more than 1.5 inches from the size chart on our website.
- The product is unused, undamaged, and in its original condition.
- The original tags, labels, and packaging are intact.
- Personalized or specially discounted items may not be eligible for return.
- Returns will not be accepted for damages caused by improper use.
📌 Required Information for Return Requests:
- Order details.
- Photo of the shipping label on the package.
- Photo of the product and its size tag (if applicable).
- Clear photos of any defects, damages, or discrepancies.
- Measurement photos using a tape measure (for sizing issues).
📩 How to Submit a Return/Exchange Request
To request a return or exchange, please contact us via:
- Email: support@teeyour.com
- Contact Form: Available on our Contact Us page.
Our support team will review your request and provide further instructions within 24 hours.
Once we confirm that the product qualifies for a return, we will issue a refund or send a replacement.
2. Return Address
All returns must be sent to: 30 N Gould St Ste 2514, Sheridan, WY 82801
Once your return request is approved, we will provide a return shipping label along with detailed instructions.
⚠️ Important: Items returned without a prior return request will not be accepted.
3. Lost or Missing Orders
If your order is lost during shipping, please:
- Check your email for delivery confirmation.
- Inspect your mailbox, security camera, or ask neighbors.
- Contact your local post office to verify the delivery status.
If you still have not received your order, email us at support@teeyour.com within 30 days of the delivery date. We will either process a refund or send a replacement order.
4. Order Cancellation
You can cancel your order within 4 hours of purchase. After this period, we cannot modify or cancel orders.
5. EU 14-Day Right of Withdrawal
For orders shipped to the European Union (EU), you have the right to cancel or return your order within 14 days of receiving it, with no need for justification. The item must remain unused, in its original packaging, and accompanied by proof of purchase.
6. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be issued to the original payment method within 10 business days.
- If you have not received your refund after 15 business days, please contact us at support@teeyour.com.
For any questions regarding our Return & Refund Policy, feel free to reach out to us at support@teeyour.com.
