Refund Policy

At [Your Company Name], we pride ourselves on delivering bespoke, custom-made products specifically created to meet your individual preferences. As such, please review our refund policy carefully to ensure you understand your rights and responsibilities.

Custom-Made Goods

By placing an order with us, you acknowledge that all products are custom-made and manufactured specifically for you once your purchase is confirmed. Therefore, no stock of the purchased goods exists prior to your order. As a result, the right to cancel or make changes to your order is only available within 24 hours from the confirmation of your purchase. After this period, production begins, and changes or cancellations are no longer possible. Orders cannot be returned or canceled unless the goods are faulty.

Return Conditions

Returns are considered on a case-by-case basis and are only accepted under the following conditions:

• The item received is damaged.
• There are visible defects in the print.
• The item differs in size from what was ordered.
• The item is the incorrect color.
• The item is not the design that was ordered.
• The item is not the style that was ordered (e.g., a long sleeve shirt instead of a tee shirt).

Return Procedure

To request a return, please follow these steps:

1. Submit a Request: File a return request within 14 days of receiving your goods. Requests made after this period will be considered invalid. Returns made without prior approval are also deemed forfeited.
2. Contact Us: Submit your request through our ticketing system available here: [Contact Us], or by emailing us at support@teeyour.com.
3. Return Shipping: The return shipping cost is the responsibility of the customer. Ensure the package is securely packed in a nylon bag or box with the order ID enclosed. Send the package to our processing warehouse at PO Box 360219, San Juan Puerto Rico, 00936.
4. Processing Returns: Once received, we will review your request and process an exchange or refund, typically within 24 hours.

Refund Policy

Refunds are also processed on a case-by-case basis and are only granted under the conditions specified below:

• The item received is damaged.
• There are defects in the print.
• The item is the wrong size, color, design, or style.

Refund Procedure:

1. Request a Refund: Submit a refund request within 14 days of receiving your goods. Requests made after this period will be considered invalid.
2. How to Request: You can request a refund through our ticketing system: [Contact Us], or by emailing us at support@teeyour.com.
3. Refund Processing: Refunds will be processed to the original payment method used. If you paid via PayPal, the amount will be credited to your PayPal balance. If you used a credit card, the refund will appear on your card statement within 5-10 business days. Refunds are processed within 24 hours of approval.
4. Inquiries: If the refund does not appear in your account within the expected timeframe, please contact us at support@teeyour.com for further assistance.

We appreciate your understanding and cooperation regarding our refund and return policies. If you have any questions or require assistance, please don’t hesitate to reach out to our customer support team.